We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must:
To initiate a return, please contact us at info@shifaanutrition.com before sending your item. Returns sent without prior authorization may not be accepted.
Customer-Initiated Returns
Customer-initiated returns include, but are not limited to:
For these returns:
We recommend using a trackable shipping service, as SHIFAA NUTRITION is not responsible for return shipments lost or damaged in transit.
Why We Charge a Processing Fee
At SHIFAA NUTRITION, we strive to keep our product prices competitive for all customers.
Customer-initiated returns result in significant fulfillment costs, including warehouse receiving, inspection, inventory processing, shipping, and administrative handling. Our processing fee helps offset a portion of these costs while allowing us to continue offering competitive pricing and high-quality products.
This processing fee is not charged when the return is the result of our error, including defective products, shipping damage, or incorrect items shipped.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged during shipment, or you received the wrong item, contact us immediately at info@shifaanutrition.com with your order number and photographs of the issue.
If approved, we will provide instructions for a replacement or refund at no additional cost to you, including return shipping when applicable.
Delivery Responsibility
Customers are responsible for providing accurate shipping information and any delivery instructions necessary for successful delivery.
If the delivery location has restricted access or the shipping carrier is unable to complete delivery, it is the customer's responsibility to coordinate directly with the shipping carrier to arrange redelivery or pickup.
Refused Deliveries & Undeliverable Packages
Orders returned because they were refused by the customer or because delivery could not be completed due to customer-related circumstances—including incorrect or incomplete shipping information, missing apartment numbers, missing gate or access codes, failure to retrieve a package, or failure to coordinate delivery with the shipping carrier—will be treated as customer-initiated returns.
Any eligible refund will be processed in accordance with this Refund Policy.
Customers remain responsible for applicable return shipping costs and the return processing fee.
Subscription Orders
By placing a subscription order, you authorize recurring shipments according to the subscription option selected during checkout.
Subscription discounts are offered in exchange for participation in the recurring subscription program.
Subscription orders are not eligible for a refund solely because the customer was unaware that they selected a subscription. Customers are responsible for reviewing their order before completing checkout.
You may cancel future subscription shipments at any time before your next renewal date through your account or by contacting us.
Cancellation applies only to future subscription orders and does not affect subscription orders that have already been processed or shipped.
Once a subscription order has entered our fulfillment process, it is subject to this Refund Policy.
Exchanges
The fastest way to receive a different item is to return the eligible item and place a new order after your return has been approved.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
Please allow up to 10 business days after approval for your refund to be processed. Your financial institution may require additional time before the refund appears on your statement.
If more than 15 business days have passed since your refund was approved, please contact info@shifaanutrition.com.
Non-Returnable Items
For the safety, quality, and integrity of our products, we cannot accept returns of:
Abuse of Return Policy
To protect all customers and maintain fair pricing, SHIFAA NUTRITION reserves the right, in its sole discretion, to refuse or limit returns, refunds, exchanges, promotional pricing, subscription discounts, or future purchases where we identify abuse of this policy.
Examples include, but are not limited to:
Questions
If you have any questions regarding returns or refunds, please contact us at info@shifaanutrition.com.