Standard Shipping
Unless a faster shipping service is selected during checkout, all orders are shipped via Standard Shipping, which typically takes 3–5 business days after shipment.
Standard / Priority / Express Shipping
Faster shipping options are available during checkout at an additional cost based on the shipping service you select.
Handling Time
Please allow 1 business day for order processing before your order is shipped.
Once an order has entered our fulfillment process, we may be unable to modify, cancel, or change the shipping address. Please review your order carefully before completing your purchase.
Carriers
We typically ship using major carriers such as USPS, UPS, FedEx, and OnTrac. Depending on our fulfillment partners and your shipping destination, we may select the carrier that provides the best delivery service.
Delays
Delivery delays may occasionally occur due to carrier operations, weather conditions, natural disasters, or other circumstances beyond our control.
While we cannot guarantee carrier delivery times, we will gladly assist in tracking delayed shipments and working with the carrier to help resolve delivery issues whenever possible.
Lost or Stolen Packages
SHIFAA NUTRITION is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier.
If your package is marked as delivered but cannot be located, please contact the shipping carrier immediately to file a claim. We will gladly assist you with the carrier's investigation whenever possible.
Address Accuracy
Please verify your shipping information during the following stages:
Customers are responsible for providing complete and accurate shipping information, including apartment numbers, suite numbers, business names, gate codes, access codes, and any other information necessary for successful delivery.
If you place an order using an incorrect shipping address, please contact us immediately to request cancellation before the order enters fulfillment and place a new order using the correct address.
It is also the customer's responsibility to keep shipping information up to date for subscription orders.
If delivery requires coordination with the shipping carrier due to restricted access, gated communities, apartment buildings, business locations, or similar circumstances, it is the customer's responsibility to arrange successful delivery, redelivery, or package pickup directly with the carrier.
SHIFAA NUTRITION is not responsible for shipments delayed, returned, or undeliverable because of incorrect or incomplete shipping information provided by the customer.
Refused Deliveries & Undeliverable Packages
Orders refused by the customer, returned because of an incorrect or incomplete shipping address, missing apartment or suite number, missing gate or access code, failure to retrieve a package from the carrier, or unsuccessful delivery attempts caused by customer-related circumstances will be treated as customer-initiated returns.
Refusing delivery does not automatically cancel an order or entitle the customer to a full refund.
Any eligible refund will be processed in accordance with our Refund Policy, including any applicable return shipping costs and processing fees.
Subscriptions
You may cancel, pause, skip, or modify your subscription at any time.
Changes or cancellations apply only to future subscription orders.
If a subscription order has already been processed before your cancellation request, it will still be shipped unless you notify us by email within 1 hour after the subscription order is generated by our system.
Once a subscription order has entered our fulfillment process, it can no longer be canceled.
For complete information regarding subscription billing, cancellations, and returns, please review our Subscription Policy and Refund Policy.
Order Cancellation
Orders may be canceled within 1 hour of placement by contacting us immediately.
After an order has entered our fulfillment process, we may no longer be able to cancel or modify it.
Customs & Duties
Customers are responsible for any applicable customs duties, taxes, or import fees.
We currently ship only within the United States.
Shipping FAQ
Can I cancel my order?
Orders may be canceled within 1 hour of placement by contacting us immediately.
If your order has already entered our fulfillment process or has shipped, it can no longer be canceled.
If you no longer wish to receive the order after it has shipped, please refer to our Refund Policy for return eligibility and instructions.
When will I get my order?
Orders typically arrive within 3–7 business days after shipment.
Do you ship internationally?
No. We currently ship only within the United States.
Will I get a tracking number?
Yes. Once your order ships, you'll receive a shipping confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to become active.
Can I return items?
Please refer to our Refund Policy for complete information regarding return eligibility, return procedures, refunds, return shipping responsibilities, and any applicable processing fees.