Some products available on our website may be offered as part of our Subscribe & Save program. This Subscription Policy explains how recurring subscriptions work, how you can manage or cancel your subscription, and how subscription orders are handled.
By placing a subscription order, you agree to the terms of this Subscription Policy.
How Subscriptions Work
When you purchase a subscription, you authorize SHIFAA NUTRITION to automatically send recurring deliveries of the selected product based on the delivery frequency you choose during checkout.
Your payment method will be securely stored and automatically charged for each recurring shipment unless you choose a prepaid subscription option, where available.
Subscriptions automatically renew until canceled.
Subscription pricing is promotional pricing offered in exchange for participation in the recurring subscription program.
Managing Your Subscription
You may cancel, pause, skip, or modify your subscription at any time.
You can manage your subscription through the links provided in your order confirmation emails or within the subscriptions section in your account.
Customers are responsible for reviewing and managing their subscription, including any changes, pauses, skips, shipping address updates, payment method updates, or cancellations before the next scheduled billing date.
To avoid being charged for your next recurring order, all subscription changes or cancellations must be completed before your next scheduled billing date.
Cancellation
You may cancel your subscription at any time.
Cancellation applies only to future subscription orders.
If a subscription order has already been generated, processed, or entered our fulfillment process before your cancellation request is received, that order cannot be canceled and will still be shipped.
Once a subscription order has entered our fulfillment process, it becomes subject to our Refund Policy.
Subscription Returns
Subscription orders are subject to the same return and refund requirements as one-time purchases.
Customer-initiated subscription returns—including orders returned because the customer changed their mind, no longer wants the product, refuses delivery, or cancels after an order has already been processed—will be handled in accordance with our Refund Policy, including any applicable return shipping costs and processing fees.
Subscription orders are not eligible for a refund solely because a customer later states they were unaware they selected a subscription. Customers are responsible for reviewing their order before completing checkout.
For complete details regarding return eligibility, refunds, return shipping responsibilities, and processing fees, please refer to our Refund Policy.
Customer Responsibilities
Customers are responsible for:
Failure to review an order or manage a subscription before renewal does not automatically qualify an order for cancellation, refund, or waiver of any applicable return shipping charges or processing fees.
Abuse of Subscription Program
To protect all customers and maintain fair pricing, SHIFAA NUTRITION reserves the right, in its sole discretion, to suspend or terminate subscriptions, remove promotional pricing eligibility, refuse future subscription orders, or deny participation in the Subscribe & Save program where abuse is identified.
Examples include, but are not limited to:
Changes to This Policy
We may update this Subscription Policy from time to time to reflect changes in our business practices or legal requirements. Updated versions will be posted on this page and will apply to future subscription orders after the effective date.
Questions
If you have any questions regarding your subscription, please contact us at info@shifaanutrition.com.